Quality Policy
Our Dedication
DCC UK is dedicated to ensure that its services are fully provided at a certain high level of quality in order to meet the satisfaction of its clients at all times.
Our Quality Policy is defined and strongly driven by the following management principles and behaviors:
Build a mutually profitable relationship with our customers, ensuring their long-term success through the understanding of their needs.
Set and achieve our commitments for quality, cost, and delivery.
Enhance the systematic research, use of the best preventive practices and ensure reliable and measurable risk management.
Develop staff based on competencies, creativity, empowerment and accountability.
The Quality Policy is communicated to all the staff of the company at all times.
All personnel within the company are responsible for the quality of their performed work.
The company provides training and establishes systems to assist all personnel to achieve the standards that are required. When a customer complains, we are committed to investigating the complaint and will do our best to determine all the complaints are objectively justified.
Our Quality Policy is to be reviewed by the top management of the company at least annually to make sure that its principles are being considered and implemented by all the staff and to ensure the achievement of aims in order to assure the service quality of the company.